Return & Refund Policy

Thanks for shopping at Chilli Cafe Co.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 14 calendar days to return an item from the date you received it. (Postmark as proof)

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging and unopened.

You must include the receipt or proof of purchase.

All returns must be approved within 14 days of receipt of goods by email including photos of any problems or issues

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.

We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment.

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. These charges are non refundable.

ALL Shipping costs are nonrefundable.

If you receive a refund, the cost of shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, please contact us.

Info@chillicafe.co